About the Consulting Practice Built on Real Execution

A people-centered approach shaped by experience, accountability, and measurable progress.

Doctor and patient discussing medical information in a consultation room.

Our Story: Built on Purpose and Proven Experience

C5 Enterprise Consulting was born from a desire to support organizations seeking meaningful improvements that resonate within their daily operations. Our work is grounded in over 25 years of hands-on leadership and the sincere belief that strategy only truly succeeds when it is carried through with care, clarity, and consistency for the people it serves.

  • Established with a focus on execution-driven consulting, ensuring vision translates into reality.
  • Built on a foundation of 25+ years of senior executive experience, including a legacy of turnarounds and multi-system growth.
  • Expertise spanning healthcare, public service, and retail, with a specialized focus on clinics and integrated health systems.
  • A dedicated regional presence in Chicago, providing personalized support to organizations of all sizes.
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About Our Executive Leader

Lisa M. (Cox) Thompson is a senior-level executive with a career defined by helping organizations thrive during their most critical moments. With deep roots in high-touch industries like integrated healthcare and community health clinics, Lisa has spent over two decades leading day-to-day operations and building cultures where both teams and patients feel valued. She is known for her ability to drive brand loyalty and operational excellence while never losing sight of the highest metrics for quality of care.

Lisa is a graduate of Northwestern University and holds advanced training in Six Sigma and Lean processes, which she uses to reduce barriers that often hinders staff performance. Her professional background includes specialized certifications from Harvard in negotiations and MIT in public health, allowing her to guide complex organizations through change with a unique blend of empathy, structure, and a steadfast focus on results.

Lisa M. (Cox) Thompson

Professional Experience

C5 Enterprise Consulting | President & CEO | 2022 – Present

  • Executive Advisory: Provides interim C-suite leadership to bridge skill gaps and optimize clinical/non-clinical operations.
  • Health Equity: Designs Social Determinants of Health (SDOH) programs and transformational community growth networks.
  • Operational Strategy: Standardizes foundational processes and negotiates ACO/integrated program incentives.
  • Business Growth: Secures philanthropic rewards through successful RFP/RFI submissions.

JourneyCare, Inc. | Chief Strategy and Marketing Officer | 2017 – 2022

  • Corporate Turnaround: Rebuilt a loss-leader hospice into a premier organization, leading to one of the industry's largest non-profit buyouts.
  • Revenue Generation: Delivered $125M in net revenue and reduced service line financial losses by $2M in the first year.
  • Growth: Rebuilt an annual referral base of 13,000 and achieved a 70% national hospice conversion rate.
  • Digital Transformation: Grew digital footprint and earned media by 200%.

Northwest Community Health Care | Executive Director, Strategic Marketing | 2015 – 2017

  • Market Expansion: Led a brand refresh that grew market share from 20% to 40% and launched a $5M first-to-market program.
  • Synergy: Directed cross-functional teams to expand clinical service lines and ambulatory growth.

Advocate Children’s Hospital | VP, Public Affairs and Marketing | 2006 – 2014

  • System Branding: Managed a $6M budget for 12 community hospitals, increasing brand recognition to 70%.
  • Engagement: Achieved a 99% associate engagement score and 97% customer satisfaction.
  • International Reach: Secured a UAE global contract and increased international patient visits.

Northwestern Memorial Hospital | Marketing Manager / Corporate Strategy | 1997 – 2006

  • Business Development: Launched a $583M niche business product line and won multiple Pinnacle awards for marketing excellence.
  • Public Service: Generated $5M annually through a Medicaid strategy for underserved clinical programs.

Education & Specialized Training

  • Northwestern University: BS, Organizational Behavior and Leadership Studies.
  • Harvard/MIT: Certification in Negotiation.
  • Operational Excellence: Six Sigma (GE Sponsored) and DMAIC Training.

A Commitment Rooted in Purposeful Progress

Our work is guided by a heartfelt commitment to helping organizations move forward with intention. We understand that change can be difficult, which is why each engagement is shaped by listening to your real-world challenges and supporting your people through the transition. We measure progress not just by financial outcomes or metrics, but by the renewed confidence and alignment built within your team along the way.

Healthcare worker in scrubs and gloves making a heart shape with hands.
Doctor comforting patient by holding their hands in a clinical setting.

A Clear Picture of Sustainable Success

We envision a future where organizations operate with total clarity and confidence. To us, true success is defined by leadership that is aligned with its mission, teams that are genuinely engaged, and systems that support long-term performance without losing sight of the human beings who make the work possible.

An Open Door to Thoughtful Partnership

Every organization’s path is unique, and we believe the right support begins with a conversation grounded in trust and mutual understanding. Whether you are navigating a transition or looking to optimize your foundational processes, we are here to listen.

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